Privacy Policy

This Privacy Policy explains how Fortes Store ("we", "us", "our") collects, uses, shares and protects your personal information when you visit or make a purchase from our online store.

1. Information We Collect

When you use our store, we may collect the following:

  • Identity & contact data — name, email address, phone number, billing and shipping address.
  • Order data — products purchased, order value, and transaction history.
  • Payment data — payment method details are collected and processed securely by our payment gateway, Razorpay. We do not store your full card, UPI or bank details on our servers.
  • Technical data — IP address, browser type, device information, and pages viewed, collected via cookies and similar technologies.
  • Communications — messages you send us and marketing preferences.

2. How We Use Your Information

  • To process, fulfil and deliver your orders.
  • To take and confirm payments through Razorpay.
  • To communicate with you about orders, support requests and, where you have opted in, marketing.
  • To prevent fraud and keep our store secure.
  • To comply with our legal and tax obligations.

3. Payments & Razorpay

Online payments on our store are processed by Razorpay Software Private Limited. When you pay, the information required to complete the transaction (such as your name, contact details, amount and payment credentials) is shared directly with Razorpay through a secure, encrypted connection. Razorpay processes this data as an independent payment processor in accordance with its own privacy policy and applicable payment-industry (PCI-DSS) standards. We receive only a confirmation of payment and limited transaction details — never your full card or bank credentials.

4. Sharing Your Information

We share personal information only where necessary, with:

  • Payment processors — Razorpay, to process your payment.
  • Our e-commerce platform — Shopify, which hosts our store and order data.
  • Logistics & courier partners — to deliver your orders.
  • Service providers — for analytics, email and customer support, under confidentiality obligations.
  • Authorities — where required by law or to protect our legal rights.

We do not sell your personal information.

5. Cookies

We use cookies to keep your cart working, remember preferences, and understand how the store is used. You can control cookies through your browser settings, though some features may not work correctly if disabled.

6. Data Retention

We keep your personal information only for as long as needed to fulfil the purposes described here, including order records required for accounting, tax and legal compliance.

7. Security

We use reasonable technical and organisational measures to protect your information. Payment data is handled over encrypted connections by Razorpay. However, no method of transmission over the internet is completely secure.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our store is not directed at children under 18, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at akif@fortes.store.