Return Policy

At Fortes Store we want you to love what you buy. If something isn't right, this policy explains how returns, exchanges and refunds work.

1. Return Window

You may request a return within 7 days of delivery. To be eligible, items must be unused, unwashed and in their original condition with all tags and packaging intact.

2. Non-Returnable Items

• Items marked "Final Sale" or "Clearance".
• Innerwear, socks and other hygiene-sensitive products, once opened.
• Products damaged due to misuse or normal wear after delivery.

3. How to Start a Return

1. Email us at akif@fortes.store with your order number and the item(s) you wish to return.
2. We'll confirm eligibility and share return instructions.
3. Pack the item securely and hand it to the assigned courier or ship it as instructed.

4. Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method through Razorpay, our payment gateway. After a refund is initiated, it typically reflects in your account within 5–7 business days, depending on your bank or card issuer.

For prepaid orders the refund returns to the source account/UPI/card used at checkout. For any cash-on-delivery orders, we may request bank or UPI details to process the refund.

5. Exchanges

If you need a different size or colour, let us know when starting your return. Exchanges are subject to stock availability; if the item is unavailable, we'll issue a refund instead.

6. Damaged or Wrong Items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no extra cost to you.

7. Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs, where applicable, will be communicated when your return is approved.

8. Contact Us

Questions about returns or refunds? Reach us at akif@fortes.store.